How do I contact Railcard by phone?

Please call our Railcard helpline on 0345 030 4100.

Can I get my Railcard on my phone?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

How do I contact a UK Railcard?

You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.

Can you use Railcard before 9am?

Yes you can. However, for all journeys made between 4:30am and 10:00am Monday to Friday a minimum fare of £12 is payable. There is no minimum fare when you travel at weekends, on Public Holidays, or during July and August.

Do you have to show your 16-25 Railcard?

A: Yes. You must show your valid 16-25 Railcard (digital or plastic) when you buy your ticket and travel on the train. If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented.

Can I use my 16-25 Railcard before it arrives?

If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.

Can I use a screenshot of my Railcard?

“The terms and conditions of e-tickets are clear that the customer must activate and take the ticket with them when they travel. A photograph or screenshot is not acceptable, as this is not the ticket and could be used by anyone.

Can you use a photo of a Railcard?

The image should be a good recognisable likeness of you. We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence).

How do I retrieve a Railcard?

A: If you bought your Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’.

Can I get a refund on an unused Railcard?

Can I claim a refund if I don’t use my Railcard? A: No. Unfortunately once a Railcard has been issued it is non-refundable.

What time can you use 16-25 Railcard?

When can I use a 16-25 Railcard? A 16-25 Railcard can be used at any time for Peak and Off-Peak travel. For journeys made between 04:30 and 10:00 Monday to Friday, a minimum fare of £12 is payable. There is no minimum fare when you travel at weekends, on Public Holidays, or during July and August.

Do Railcards work in peak times?

Your 16-25 Railcard gets you 1/3 off Standard Anytime and Off-Peak fares, as well as Standard Advance and First Class Advance fares. And because there’s no limit to the number of times you can use your Railcard, the potential for adventure is huge.

Do Railcards get checked?

Yes, they check your railcard every time they check your ticket. If your railcard hasn’t arrived by the time you travel, you’ll need to order new tickets.

What happens if I get caught without a Railcard?

If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.

Can I use a Railcard straight away?

What happens if you get caught without a Railcard?

Can you smile in Railcard photos?

Yes, you will need to provide a suitable image for your disabled railcard when you apply. ❓ Can you smile on a railcard photo? Your expression needs to remain neutral in your photo. Your photo may be rejected if you smile.

Do Railcards get scanned?

Can you smile in Railcard?

Re: Pictures needed for Two-Together railcard? You are allowed to smile in the photo’s if you want to, but it’s not compulsory! Seriously, they need to be passport sized, but there are no restrictions on smiling.

How long does it take for a digital Railcard to arrive?

If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday). If you have purchased a digital 16-25 Railcard, it will be available to use straight away.

How much does a 16 25 Railcard cost?

Details A 16-25 Railcard costs £30 and it’ll save you 1/3 on rail fares throughout Great Britain for a whole year, including all Standard and First Class Advance fares. You are eligible if you’re aged between 16-25, or over the age of 26 and in full-time education. There are plenty of ways you can use your Railcard, for both long and short trips.

What discounts or concessions are available on National Railcards?

Use the menu to discover National Railcards, Regional Railcards and discounts on groups travelling together. What discounts or concessions are available? Children aged five to fifteen inclusive get a 50% discount on most tickets. In addition, children under five can travel free with a fare paying passenger.

Where can I buy a national rail Senior Railcard?

The 1-year Senior Railcard is available to buy online and at any National Rail staffed station ticket office. The 3-year Senior Railcard is available to buy online only.

Can a 16 year old apply for a Railcard?

As the name suggests, the Railcard is only available for people aged between 16 and 25. However, you can a lso apply for one if you’re a mature student in full-time study, as long as you’re eligible. Where can I buy the 16-25 Railcard?