What does it mean customer Enquiry lodged?

‘Customer enquiry lodged’ means either the sender or addressee has contacted Aussie Post Customer Care team with an enquiry about this item. It doesn’t relate to the physical location of your parcel. Carded – awaiting collection. Transfer to delivery agent. Arrived at facility in destination country.

How do you call Australia Post?

For help and support on this service, you can email us at [email protected]. If your query is regarding your delivery, please visit our help section or call us at 13 76 78 (13 POST).

How do I contact the Post Office about missing mail?

You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.

What information should be included in a letter of complaint?

What to include in a complaint letter

• describe your problem and the outcome you want.
• include key dates, such as when you purchased the goods or services and when the problem occurred.
• identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.

What happens if a package never arrived?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

What can you do if Post Office loses your package?

1. You can report a missing USPS package by filing a claim at the USPS claims site.
2. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available.
3. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

Who is responsible for a lost package Australia?

Responsibility for following up a lost mail item/parcel and entitlement to possible compensation, rests with the sender. Sometimes, after a ‘missed delivery’ a postal operator will leave a notification card. If the item is not found, the postal operator considers it a lost item.

How do I make a complaint to Australia Post?

Australia Post complaints contacts. Visit Customer Services. Call Customer Services on 00 61 3 8847 9045. Call Customer Services (from overseas) on +61 3 8847 9045. Call Customer Services (from within Australia) on 13 POST (13 76 78) Call Customer Services for business on 13 11 18. Tweet Australia Post.

What percentage of Australia Post complaints are about delivery issues?

In 2016–17 complaints to our Office regarding loss, delay and delivery issues accounted for approximately 64 per cent of all Australia Post complaint issues. 1.6.

Are Australia Post complaints to the Commonwealth Ombudsman decreasing?

In the midst of this increased demand, complaints to the Commonwealth Ombudsman concerning Australia Post have decreased 30 per cent over the last two years. However, complaints concerning delivery issues continue to be the primary reason Australia Post customers contact our Office.

Can You complain to Australia Post about a reclassification?

If there is no governance process which can verify whether the reclassification was warranted, the number of complaints received may actually be higher than reported. 8.27. This process appears to also dictate the way customers can complain to Australia Post.